Privacy Policy

Last Updated: February 2026

Vortex Care Solutions Private Limited ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services or visit our website.

We comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable data protection laws in India.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Request our facility management services (electrical, plumbing, cleaning, pest control, painting)
• Contact us through our website contact form, email, or phone
• Subscribe to our newsletters or promotional communications
• Engage with our customer support team

Personal Information We Collect:

• Contact Details: Name, email address, phone number, and postal address
• Service Information: Service requests, preferences, property details, and appointment schedules
• Communication Records: Messages, feedback, and correspondence with our team
• Payment Information: Billing details and transaction records (processed securely through third-party payment gateways)
• Technical Information: IP address, browser type, device information, and website usage data (collected automatically)

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, schedule, and manage our facility management services
• Communication: To respond to inquiries, send service updates, appointment confirmations, and important notifications
• Customer Support: To address your questions, concerns, and service requests efficiently
• Service Improvement: To analyze usage patterns, gather feedback, and enhance our service quality
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Marketing: To send promotional offers, newsletters, and service updates (with your consent; you may opt-out anytime)

3. Data Protection and Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• DPDP Act 2023 Compliance: We adhere to all requirements under India's Digital Personal Data Protection Act, 2023
• Secure Storage: Personal data is stored on secure servers with encryption and access controls
• Limited Access: Only authorized personnel have access to your information on a need-to-know basis
• Regular Audits: We conduct periodic security assessments to identify and address vulnerabilities
• Staff Training: Our team is trained on data protection best practices and confidentiality obligations

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but remain committed to using industry-standard practices.

4. Cookies and Tracking Technologies

Our website uses minimal cookies and tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality (navigation, form submissions)
• Analytics: We may use tools like Google Analytics to understand website traffic and user behavior (anonymized data)
• Performance Cookies: Help us optimize website speed and performance

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

5. Third-Party Services

We use trusted third-party service providers to support our operations. These providers have access to personal information only as necessary to perform their functions and are obligated to maintain confidentiality:

• Google Maps: Embedded map services for location display and directions
• Formspree: Contact form submission and email delivery service
• Vercel: Website hosting and content delivery platform
• Payment Gateways: Secure payment processing for service fees (we do not store complete credit/debit card information)

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.

6. Your Rights Under DPDP Act 2023

As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to Grievance Redressal: File a complaint if you believe your data rights have been violated
• Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity

To exercise any of these rights, please contact us at info@vortexcare.in or call +91-9003416555. We will respond to your request within the timeframe required by applicable law (typically within 30 days).

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Customers: Data retained for the duration of the service relationship and up to 3 years after the last service interaction
• Inquiries: Contact form submissions and inquiries retained for up to 1 year
• Financial Records: Billing and payment records retained for 7 years as required by Indian tax and accounting laws
• Legal Obligations: Data may be retained longer if required to comply with legal, regulatory, or contractual obligations

After the retention period expires, we securely delete or anonymize your personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@vortexcare.in, and we will delete such information from our systems.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a revised "Last Updated" date
• Sending an email notification to registered customers (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Vortex Care Solutions Private Limited
1/10A Vandangana Vilai, Opp. MC College
Mariagiri, Kulappuram Post
Kanyakumari, Tamil Nadu 629153
India

Email: info@vortexcare.in
Phone: +91-9003416555 (Available 24/7)
WhatsApp: +91-9003416555

For formal grievances related to data protection under the DPDP Act 2023, please write to our Data Protection Officer at the above email address with the subject line "Data Protection Grievance - DPDP Act 2023". We will acknowledge your grievance within 72 hours and provide a resolution within 30 days.